Refund policy
We have a 30-day return policy on our physical products, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return request, you can contact us at support@360neurohealth.com. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you purchase a course and find it wasn’t what you expected within 15 days of your course start date, we’ll give you your money back. There are no strings attached and it is absolutely risk-free for you. To start a return request, you can contact us at support@360neurohealth.com.
If you purchase a digital product, there will be no refunds or exchange of items once a purchase is complete.
360 Neuro Health occasionally offers multiple versions of a course at different price points, varying in features, access levels, or support included. If you have already purchased a higher-tier version of a course, you are not eligible for a refund or partial refund based on the availability of a lower-priced version of the same content. Your original purchase reflects the full feature set and access you received at the time of enrollment, and no price difference will be issued.
All sales are final at the time of purchase. 360 Neuro Health does not offer price adjustments, retroactive discounts, or refunds of the difference if a product is marked down after your purchase date. Promotional pricing, flash sales, and limited-time offers apply only to new purchases made during the promotional period and are not applicable to prior transactions.
You can always contact us for any return questions at support@360neurohealth.com.
Damages and issues on a physical product
Please inspect your physical product order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.